Customer Service Courses
Customer Service Excellence Program - Sydney & Melbourne
Why should you choose Customer Service Excellence with RealChanges?
All our workshops are interactive and fun, with an emphasis on practical outcomes. Participants will be able to implement tools and concepts immediately, and will be expected to do so between workshops. They will achieve genuine and measurable results as individual managers and with their teams. Our Workshops can be designed to suit your companies needs - We get results
Customer Service Courses for Hotels, Airlines & Business Sales Teams
Courses in Customer Service
- Is the service you deliver the service your customers really want?
- Customer perceptions matter
- Power of first impressions
- Power of last impressions
- Connecting with customers – questioning, listening
- How to receive, and respond to, feedback and complaints appropriately
- Difficult customers
Do your staff have Selective Attention?
Have your Staff got the skill set to be able to handle situations. Watch this funny training video to see how on the ball you are:
Book into our Workshops and come and be inspired, with your team - You will learn so much and its a fun and a informative day.
Please contact RealChanges with your questions about the programs we offer.