Customer Service Courses

by Real Changes | October 30, 2014
Customer Service Courses

Customer Service Excellence Program - Sydney & Melbourne

Why should you choose Customer Service Excellence with RealChanges?
All our workshops are interactive and fun, with an emphasis on practical outcomes. Participants will be able to implement tools and concepts immediately, and will be expected to do so between workshops. They will achieve genuine and measurable results as individual managers and with their teams. Our Workshops can be designed to suit your companies needs - We get results

Customer Service Courses for Hotels, Airlines & Business Sales Teams

Courses in Customer Service

  • Is the service you deliver the service your customers really want?
  • Customer perceptions matter
  • Power of first impressions
  • Power of last impressions
  • Connecting with customers – questioning, listening
  • How to receive, and respond to, feedback and complaints appropriately
  • Difficult customers

Do your staff have Selective Attention?

Have your Staff got the skill set to be able to handle situations. Watch this funny training video to see how on the ball you are:

Book into our Workshops and come and be inspired, with your team - You will learn so much and its a fun and a informative day.

Please contact RealChanges with your questions about the programs we offer.

Contact Amanda or  Diana:   +61 417 272 583