Customer Service Excellence

Does your team really deliver excellent customer service, to every customer, every time?

If just one of your team is ‘sometimes not great’, this will impact negatively on your entire business.

''I learnt so much from this course - I wasn’t as good at customer service as I thought! I have engaged with customers more, when I feel irritated I consciously put my shoulders back and smile, I am using constructive feedback, I am talking solutions rather than just apologising.'' Team Member, The Mercantile Hotel

Who would benefit from our Customer Service Excellence Program?
Everyone! Because everyone has internal and/or external customers. We will tailor the program for the team or group of staff you choose to be on the course.

What’s included in the Customer Service Excellence Program?
You select from the following focus topics, we then design and deliver a program specifically for your needs.

  • Is the service you deliver the service your customers really want?
  • Customer perceptions matter
  • Power of first impressions
  • Power of last impressions 
  • Taking pride in achieving results
  • Connecting with customers – questioning, listening
  • How to receive, and respond to, feedback and complaints appropriately
  • Difficult customers

How many workshops are needed?
That depends on the changes you desire and the number of focus topics you choose.

Why should you choose Customer Service Excellence with RealChanges?
All our workshops are interactive and fun, with an emphasis on practical outcomes. Participants will be able to implement tools and concepts immediately, and will be expected to do so between workshops. They will achieve genuine and measurable results as individual managers and with their teams.

Can we help with something that isn’t listed here?
Of course! Our team has vast and varied experience delivering our programs and courses Australia wide and overseas.

How does RealChanges guarantee results?
We are committed to our PRIF Promise! – every workshop is practical, relevant, interactive and fun. Keeping this promise encourages, challenges and inspires our participants to take action, immediately.


       Results come from taking action, not from ‘thinking about it’. RealChanges guarantees that participants will be able to take specific actions in their organisations, immediately.
RELEVANT When you invest time and money you rightfully expect your people to gain tools and techniques which are current and relevant to their roles and to your organisation.
INTERACTIVE We expect our participants to discuss and do not just sit and listen. Learning is much more effective when it is interactive – participants will learn from the facilitator, the activities as well as from each other.
FUN People learn best when they are having a good time. Expect a bit of the unexpected with us!

We have sales and customer service excellence training in Sydney and Melbourne however we can work anywhere nationwide.

Contact us to learn more about how we can help!